Extended premium payment period
Policies with due dates from September 15 to December 31, 2020 are granted a 60-day premium payment extension under the Bayanihan to Recover as One Act (RA 11494). This applies to insurance policies of Manulife Philippines, Manulife-China Bank Life and Manulife Financial Plans. We encourage you to continue paying your premiums, if you can, to keep your premiums from accumulating. You can refer to the tables below.
Policies that have a 30-day contractual grace period will be extended to 60 days.
| Due Date | End of Grace Period |
| October 20, 2020 | December 19, 2020 |
| November 01, 2020 | December 31, 2020 |
| December 31, 2020 | March 01, 2021 |
Policies such as Manulife Affluence Builder Plus and Manulife-China Bank Life Invest already have a 60-day contractual grace period. As such, these are granted a 90-day premium payment extension.
| Due Date | End of Grace Period |
| October 20, 2020 | January 18, 2021 |
| November 01, 2020 | January 30, 2021 |
| December 31, 2020 | March 31, 2021 |
However, customers with policies enrolled in Auto Debit Arrangement (ADA), Auto Credit Arrangement (ACA) and those with Post-Dated Checks (PDC) need to inform us of their intention to avail of the due date extension so we can stop processing the automatic payment. We need to be informed at least 5 days before your autopay schedule:
| Autopay Mode | Schedule |
| ADA | 5 days before Draw Date |
| ACA | 5 days before Due Date |
| PDC | 5 days before Check Date
|
Branch advisory
Manulife branches that are open to serve you during the community quarantine, Monday to Friday, 9am to 3pm (except holidays):
Metro Manila
- Alabang
- Binondo
- Escolta
- Hanston-Ortigas
- NEX Tower - Head Office
- San Juan (Greenhills)
- Taguig (BGC)
- Quezon Avenue
Luzon
- Angeles
- Baguio
- Bataan (Balanga)
- Batangas (Batangas City)
- Batangas (Lemery)
- Batangas (Lipa)
- Cabanatuan
- Dagupan
- Imus
- Isabela (Santiago)
- Laoag
- La Union
- Malolos
- Naga City
- Sta. Rosa
- Tarlac
- Tuguegarao
Visayas
- Bacolod
- Cebu 2 (Bonifacio)
- Cebu 2 (Quad)
- Cebu (Lapu-lapu)
- Cebu (Talisay)
- Dumaguete
- Iloilo (Main)
- Iloilo (Plazuela)
- Kalibo
- Ormoc City
- Roxas City
- Tacloban
- Tagbilaran
Mindanao
- Butuan City
- Cagayan de Oro City (Captain Roa)
- Cagayan de Oro City (Divisoria)
- Davao City
- Dipolog
- General Santos City
- Iligan
- Koronadal
- Ozamis
- Pagadian
- Tagum
- Valencia
- Zamboanga City
We have precautionary measures to ensure the health and safety of both our clients and employees.
Please be reminded that our branches will only accept debit, credit card or check payments. Cash payments may be remitted through our bank partners and accredited payments centers. Payments may also be made via Manulife Online.
Digital payment options
There's no need to go to our branches or to your banks to make payments. You can pay your premiums through Manulife Online at online.manulife.com.ph. You may also use the following cashless transactions: GCash, Paymaya, and with our Online Banking Partners.
Pay via Manulife Online
- Log in to you Manulife Online account at online.manulife.com.ph
- If you are not registered, click REGISTER and input your email address, mobile number, and birth date. Verify in your email and input your password. Log in afterwards.
- Once logged in, click the policy you wish to pay, and then click on PAY NOW.
This is for the credit card or debit card payments (Visa or Mastercard) which are not enrolled in autocharge, and have not provided Post Dated Checks
Pay via GCash
- Log in to GCash
- Go to PAY BILLS
- Go to INSURANCE
- From the list, find and select MANULIFE PHILIPPINES
- Input necessary details. The account number is your POLICY NUMBER
Although optional, we highly recommend to input your email address for GCash to send a confirmation receipt through your email as well.
Please note that payments are posted up to three (3) days after the transaction date (subject to their own cut-off time).
Pay via PayMaya
- Log in to PayMaya
- Go to PAY BILLS
- Find and select MANULIFE
- Input necessary details. The account number is your POLICY NUMBER
Please note that payments are posted up to three (3) days after the transaction date (subject to their own cut-off time).
Pay via Online Bank
- Log in to your bank's internet banking portal/mobile banking app
- Go to the BILLS PAYMENT section
- Enroll/select Manulife Philippines/The Manufacturer's Life as Biller
- Input your Policy No. in the Reference/Subscriber No. field
- Input your premium amount
- Complete the transaction process
Please note that payments made through any of these payment partners is posted to your policy one banking day after the transaction date.
Customer assistance
For inquiries, you may reach us through the following:
| Channel | Contact Details |
| Customer Care | +632 8884 7000 9am-5pm, Mon-Fri (except holidays) |
| phcustomercare@manulife.com | |
| Facebook Messenger | @Manulifeph (available 24/7) |
