With eClaims, claiming your benefits is easy and hassle free! Here's how:
It’s an online portal that our customers can use to conveniently file for a claim and submit supporting requirements and documents
You can access eClaims at https://eclaim.manulife.com.ph/
You can use eClaims to file a claim online for the following benefits:
*Please upload a copy of the Special Power of Attorney (SPA)* upon filing
No, you need to submit all required documents to go through with the claim filing.
Yes. 8MB per file and total of 60MB collectively.
Please upload a smaller file. If you're using your phone to take photos of the documents, you may reduce the image resolution in your phone settings.
You may follow up on your claim by emailing phclaims@manulife.com. Please indicate your reference number in the subject line.
You and your Financial Advisor will receive an email notification from phclaims@manulife.com if your claim is approved or denied.
Your claim benefit will be deposited to the bank account you provided in the payment details option in eClaims.
Here's how to troubleshoot the following errors in the eClaims portal.
You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission.
Enter your mobile number without the country code. It should start with 9 and should be 10 digits in total. (e.g. 9171111111).
This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.
To fix this, simply re-enter your policy number, tap anywhere on the screen, and then tap on ‘Continue’.
Did not find the information you needed? Please email phclaims@manulife.com for further assistance.
