1.      The 2022 Manulife Online Registration Promo ("Promo") is open to individual Policyholders with at least one (1) inforce policy issued by The Manufacturers Life Insurance Co. (Phils.), Inc. or Manulife China Bank Life Assurance Corporation (“Manulife”) ("Manulife Customers") on or before February 28, 2022.

2.    The Promo will run from June 10 to September 3, 2022 ("Promo Period"). Manulife, at its sole discretion, shall have the right to shorten or lengthen the Promo Period.

3.    The Promo redemption period will be from June 10, 2022 to September 3, 2023 (“Redemption Period”), subject to change as Manulife may determine.

4.    The Manulife Customer shall be disqualified from the Promo in the event that their policy is found to be invalid or lapsed, or if the policy is suspended, cancelled, or terminated within the Promo Period or the Redemption Period. Manulife Customers who are found by Manulife to be using different names, providing false information, engaging in fraud, unauthorized activity or abuse of the Promo Terms and Conditions, or are ineligible to join the Promo for whatever reason, shall likewise be disqualified.

5.    To qualify for the Promo, the Manulife Customer should have at least one (1) Manulife policy that is kept current in terms of premium payment and with no lapses. Thus, if all the Manulife Customer’s policies lapsed, they will no longer be entitled to join the Promo. The Manulife Customer should also not be registered to Manulife Online as of June 9, 2022 to be eligible for the Promo. 

6.    Manulife shall have the sole discretion in determining who is eligible to avail of the Promo in case of any dispute.

Raffle component

7.     The Promo entitles Manulife Customers who do not have Manulife Online accounts as of June 9, 2022 to earn a Php150 eGift voucher and a raffle entry for a chance to be one of fifteen (15) winners of the following prizes when they register and log in to Manulife Online for the first time during the Promo Period:

To qualify, Manulife Customers with updated contact information (mobile number and email address) on record must: 

• Go to https://online.manulife.com.ph/ and sign up using their Manulife-registered email address, mobile number, and date of birth. 

• Once successfully registered, Manulife Customers must log-on to their Manulife Online account for the first time. 

• Manulife Customers who have qualified for the Promo will receive their Php150 eGift voucher and electronic raffle entry via their registered email address within three (3) business days from their first successful log-in to Manulife Online.

If the Manulife Customers do not have updated contact information on record, they must first update their contact information via the Contact Update Webform to register to Manulife Online and qualify for the Promo. Within 1-2 business days from submission of the webform, the customer will receive a confirmation message from Manulife via email informing them that they have successfully updated their contact information. Once they have received this, they can proceed with their Manulife Online registration.

*Note: The link to the Contact Update Webform will be sent to them through their Manulife-registered email address or mobile number.

*Agreement to the terms and conditions found in the Contact Info Webform grants Manulife Philippines and Manulife China Bank permission to update a customer’s records based on the information collected from the forms.

8. Eligible customers can only join this Promo once during the Promo Period. 

9. Drawing of winners

• Manulife will draw the fifteen (15) winners via an electronic raffle draw which will be held on the following date: 

• The Manulife Customers who are declared the winners of the eGift vouchers must have at least one (1) policy that is current in terms of premium payment and in force at the time of the draw and until the claiming of the raffle prize.
• The Manulife Customers whose names are drawn as winners for any of the prizes will be subject to verification by Manulife.
• A Manulife Customer can only win once during the entire Promo Period.

10. Claiming of prizes

• The thirteen (13) raffle winners of Php1,500 will receive their prizes from Giftaway via their Manulife-registered email address and/or mobile number within three (3) business days from the Draw Date. 

• Prizes above Php10,000 will be subject to a 20% prize tax, to be shouldered by Manulife Philippines.

• Major and grand prize winners of Php15,000 and Php115,000, respectively, will be contacted by a Manulife representative within one (1) business day from the Draw Date. These winners will be required to submit their registered TIN numbers within seven (7) business days upon contact for the processing of the prize tax. Prizes will be forfeited in favor of Manulife if winners fail to comply to this deadline. 

• To redeem, winners may use their eGift vouchers at any participating merchant of Giftaway (https://manulife.giftaway.ph/universal). 

• By participating in the Promo, the winners agree to hold Manulife free and harmless from any loss, injury or damage caused by or arising from the Promo or caused by or that may arise from their acceptance, use of, and/or failure to use the prize. 

Instant Reward Component

11. Aside from earning a raffle entry, Manulife Customers who do not have a Manulife Online account as of June 9, 2022 are eligible to get a Php150 eGift voucher once they register and log-on to Manulife Online for the first time during the Promo Period. They will receive Php150 eGift vouchers from Giftaway via their registered email address and/or mobile number within three (3) business days from their first successful log-in to Manulife Online.

eGift voucher redemption

12. The eGift vouchers will be valid until September 3, 2023. After the Redemption Period, all unclaimed eGift vouchers will be forfeited in favor of Manulife. 

13. The eGift vouchers can be used in any of the Giftaway merchant partners. To redeem, winners must present their eGift code to any of the participating Giftaway merchants that honor the corresponding eGift denomination (https://manulife.giftaway.ph/universal/). 

14. eGift prizes are non-transferable and non-convertible to any other form of compensation.

15. All redemptions are final. Customers will be responsible for safekeeping their eGift vouchers. Manulife, Giftaway, and the participating outlets shall not be obliged to refund or replace the eGift vouchers once redeemed, lost, used or for whatever reason. 

16. For any problems or concerns regarding the eGift vouchers, customers shall address the same to Giftaway by contacting Giftaway at support@giftaway.ph and not to Manulife. 

17. Manulife Customers may only avail of the Promo once during the Promo Period.

18. Employees, contractors, agents, and representatives of the Manulife Financial Group of Companies, its affiliates and agencies, and their relatives within the third degree of consanguinity or affinity, are not eligible to win in the Tap, Reg, Win promo raffle.

19. By joining this Promo, the Manulife Customer understands and agrees that Manulife, including its employees or representatives, any member of the Manulife Financial Group of Companies, and its third party service providers (whether within or outside the Philippines) can process, share, disclose, transfer or use their personal and sensitive information to communicate with, service and get feedback from customers on the Company's products and services; conduct data analytics, profiling and automated data processing; comply with any reportorial and regulatory requirements, legal and contractual obligations of Manulife as a member company of the Manulife Financial Group to both local and foreign regulatory and tax authorities, supervisory or enforcement agencies, courts or quasi-judicial bodies; and for other reasonable purposes related to the services provided or improvement/upgrade in systems and business processes.

20. By participating in the Promo, the qualified Manulife Customer agrees to hold Manulife free and harmless from any loss, injury or damage caused by or arising the Promo or caused by or that may arise from their acceptance, use of, and/or failure to use the prize.

21. The Promo cannot be used in conjunction with other promotional offers, privileges, or VIP cards. Discounts and privileges are not exchangeable for or convertible to cash, credit or other goods and services unless otherwise explicitly provided. These will not be convertible to payment for premiums.

22. Manulife is not an agent of Giftaway or of any of the participating merchants or outlets and makes no representation as to the quality of the goods and services provided. All feedback regarding quality of the goods and services provided should be directed to the respective merchant or outlet.

23. All questions or disputes regarding the Promo will be resolved by Manulife management at their sole discretion, and their decision shall be final. The customer waives any right to contest this final decision in any court or other governmental authority or agency.

1. Am I eligible to join this Promo?

You are eligible to join this Promo as long as you are an active Manulife Philippines or Manulife China Bank customer who - 

• has at least one (1) policy in force, 
• has not yet registered and logged on to Manulife Online as of June 9, 2022

• has updated contact information on record (mobile and/or email), and
•  whose policies were issued on or before February 28, 2022.

Note: This Promo is not open to corporate customers and joint owners. 

2. What is the Promo Period?

This Promo will run from June 10 to September 3, 2022.

3. How do I qualify for this Promo?

Register and log in to Manulife Online for the first time within the Promo Period to win Php150 eGift vouchers and a raffle entry for a chance to win up to Php115,000 worth of eGift vouchers! To be qualified for prizes, your policy/ies must remain inforce throughout the Promo Period and Redemption Period. 

4. What do I need to register to Manulife Online?

To register for a Manulife Online account, you will need:

• at least one (1) active policy with Manulife, and
• an updated email address and mobile number registered with Manulife. 

5. How do I register to Manulife Online?

To register to Manulife Online, follow the steps below: 

• Step 1: Visit Manulife Online at https://online.manulife.com.ph/ and tap on “Register”.
  
• Step 2: Enter your Manulife-registered information (email and mobile number) and date of birth.
• Step 3: Enter the one-time password (OTP) that will be sent to you through your chosen channel (mobile or email) to verify the registration request.
• Step 4: Nominate a password. 
• Step 5: Log in to your newly registered account using the same credentials. 

Please note that you must have updated contact information on record to register to Manulife Online. If you need help in updating your contact information, see FAQ #7. 

6. I have successfully registered with Manulife Online. How do I log in?

Just visit https://online.manulife.com.ph/, enter your credentials, and tap on “Sign In”. 

7. I cannot register to Manulife Online because my contact information is not updated on your records. Can I still join the Promo?

Yes, you can still join this Promo. But, before registering to Manulife Online, you must update your contact information by completing the Contact Update Webform, which will be sent to you through your Manulife-registered email address or mobile number. Once you have successfully updated your information, you may proceed with the same registration and log-in steps above. 

8. How do I know if I’ve successfully updated my contact information?

You will receive a confirmation email and SMS from Manulife within 1-2 business days once your contact information has successfully been updated on our records. Once you receive this notification, you may proceed with your Manulife Online registration. 

9. I tried registering to Manulife Online, but I keep getting an error message that my personal details do not match your records. What do I do now?

Please double check for any typos or errors in the submitted form and ensure you are entering your Manulife-registered contact information. Your personal details should match what we have in our records.

However, if you think you are getting an error because your contact information is not updated in our records, update your contact information first by completing the Contact Update Webform, which was sent to you through your Manulife-registered mobile number or email address. Once you have successfully updated your information, you may proceed with the registration again.

For further assistance, you may also call Customer Care at +632 8884 7000 or email at phcustomercare@manulife.com. 

10. I tried registering to Manulife Online, but I got an error message saying that my registration is unsuccessful and that Manulife is unable to proceed with my registration. What could be the problem?

If you’re sharing the same email address with a family member, it is possible that they have already registered to Manulife Online using the same email you are trying to register with. To proceed with your Manulife Online registration, you must update your contact information with a new email address first. To do this, you may call Customer Care at +632 8884 7000 or email phcustomercare@manulife.com to request a contact information update. Within one (1) business day after your contact information has been processed, you may proceed with the Manulife Online registration. 

11. I cannot log in to my account. What could be the problem?

Check if you are keying in the correct email address and password. If you are sure about the information you entered, but are still unable to log in, you may click on “Reset Password” link to reset your password.

12. I forgot my password. How do I log back in?

To reset your password, you need to:

• Go to the login page and tap on “Reset Password”.

• Enter the email address registered to Manulife Online, then tap on “Continue”. When keying in your email address, make sure that there are no extra spaces before or after the email address.

• Choose if you prefer to send your OTP to your email or mobile, then tap on “Send OTP”.

• Enter the OTP you will receive, then tap on “Proceed”.

• If you entered the correct OTP, you will be redirected to a new page where you need to tap “Set Password”.
• Enter your new password. 

13. What are the rules for creating my password?

To maximize your account’s security, you will need to nominate a password with the following requirements:

• Must be eight (8) characters or more,

• Must have at least one (1) uppercase letter and one (1) lowercase letter,

• Must have at least one (1) number, and

• Must have at least one (1) special character.

You are also not allowed to:

• Reuse your previous password,

• Use sign in ID or email address as password,

• Use 3 sequential numbers or letters (eg. 123 or abc), and

• Use 3 repetitive numbers or letters (111 or aaa).

14. When will I receive my Php150 eGift voucher? 

You’ll receive your Php150 eGift via your Manulife-registered email address and mobile number within three (3) business days after your first successful log-in to Manulife Online. 

15. Where can I use the eGift vouchers?

To redeem the eGift, just present the SMS or email containing the eGift code to the participating merchants of Giftaway. The eGift can be used for any of the Giftaway merchant partners that honor the corresponding eGift denomination. For a complete list of participating partners, you may visit https://manulife.giftaway.ph/universal/. 

16. I earned a raffle entry from this Promo. How will I know if I’ve won?

Fifteen (15) winners will be drawn based on the following schedule:

You will receive an email from Manulife via your Manulife-registered email address to inform you if you have won the raffle. 

Please note that your policy/ies must remain inforce throughout the Promo Period and Redemption Period for you to be entitled to the prize. Terminating your Manulife Philippines or Manulife China Bank policy during the raffle drawing period will automatically disqualify you from the Promo. 

17. I received a notification that I won the raffle! Can I convert my prize to cash instead?

No, eGift prizes are non-convertible to any other form of compensation. 

For other inquiries on your Manulife Online account, please contact Customer Care at 8884-7007 (Monday to Friday, 9:00AM to 5:00PM) or by email at phcustomercare@manulife.com.