What to expect from us on Viber?
You will be receiving exclusive content from Manulife Philippines about our latest promos, updates and announcements, as well as get to answer short surveys to win exciting prices.
How do I become part of the Manulife Philippines Viber Channel?
If you agreed to receive updates from Manulife Philippines, and you have a Viber account, then you will automatically receive messages from Manulife Philippines on Viber.
How do I stop receiving messages from Manulife Philippines?
If you’d like to stop receiving messages from Manulife Philippines on Viber, please follow the steps below:
- Click on the Info icon at the top of the message screen.
- This will take you to the profile screen. Scroll down to see the Receive Messages button.
- Slide the button to OFF position beside Receive Messages
Can I reply to the messages from Manulife Philippines?
No, you cannot. Currently, this is set up as a one-way messaging service platform. If you have questions about your policy or our services, please contact your Insurance Advisor. You may also call us at 88847000 or send us a message on phcustomercare@manulifeph.
I would like to start receiving messages from Manulife Philippines on Viber. How do I subscribe again?
Open the Manulife Philippines channel and tap on the Subscribe button at the top of the message screen.
Or you can tap the Info icon at the top of the message screen. Slide the button to ON position beside Receive Messages.
I’ve unsubscribed and deleted Manulife Philippines from my inbox, but I would like to start receiving messages again. How do I subscribe again?
- Tap More, then Settings to access the Settings screen.
- Tap on Privacy, this will take you to the Privacy Screen.
- Tap Block List to see a list of contacts you have blocked in Viber.
- Find Manulife Philippines in the list and tap Unblock.
I’m a Manulife Customer, how do I receive messages from Manulife Philippines Viber channel?
If you wish to start receiving Messages from Manulife Philippines, you may send us a message on our Facebook page, https://www.facebook.com/ManulifePH/.
Please send us your full name, email address, and mobile number and include a short reason on why you want to be included in our Viber channel.
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